CarePortal App

Serve kids easier and quicker with new App

The CarePortal App empowers Caseworkers and Responders to collaborate even faster and easier to serve children and families in crisis.

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Download the “CarePortal App” for Apple or Android.

The CarePortal App empowers Caseworkers and responders to collaborate even faster and easier to serve children and families in crisis.

 

Responders can:

  • Respond to needs and contribute items or funds
  • Coordinate with local churches to meet needs

 

Learn more about the app’s features specifically designed for Responders. 

 

Caseworkers can:

  • Submit needs for kids and families
  • Manage and close open requests
  • Reduce email correspondence
  • Provide real-time stats for requests
  • Coordinate with local Responders to meet needs
  • Correspond and support your peers

 

Learn more about the app’s features specifically designed for Caseworkers. 

 

CarePortal is a global connecting platform built to serve the world’s most vulnerable. By connecting Child Serving Agencies with local Responders willing to serve in their community, more children and families can stay together in healthy homes. Caseworkers uncover the needs and Responders meet the needs.

Features for Responders

Respond to Needs and Contribute Items or Funds

Responders can respond to help fulfill requests in the app by committing to contribute items or funds.

 

Coordinate With Local Churches

Responders will now be able to communicate with the leaders of the church helping meet the need within the app through the chat feature or by calling them. Responders will be able to easily coordinate dropping off items with the church to fulfill requests or commit funds to meet the request.

Features for Caseworkers

Submit A Request

Agency workers will have the ability to submit requests right through the app through a simple, user-friendly process. They’ll be able to select from a list of items and will no longer have to type out each category. The process is so much quicker and easier!

 

Upload Pictures of Approval Documents

Now, agencies that require documentation to be signed by the family can also submit a confidential image of the form with the request to speed up the approval process. 

 

Supervisor Approve/Deny Requests

Supervisors can approve requests directly through the app. They won’t have to go to the website if they don’t want to. When a new request comes in from someone from their team, they’ll receive a notification and be able to quickly approve, edit or deny it. 

 

Close A Request

Agency workers will also have the ability to quickly and efficiently close a request, just as easily as they submitted it. 

 

Update or Add Notes

Agency workers will have the ability to update requests or add notes directly in the app. 

 

Chat with Responders 

Agency workers will now be able to communicate with responders through the chat feature in the app and it will send it out to responders through their preferred contact method. You can even call them through the app if you want to. Agency workers will no longer have to dig around for responders’ contact information. It’s all right there in the app!


Get Help and Support
A help feature is also included in the app, so workers will not have to leave it to find support.

 

Built In Training
Training is a necessity. All of our training materials are built into the app so agency workers will never have to go somewhere else to figure out how CarePortal works and learn what to do next. 

 

Joy Wall 

We know being an agency worker is a thankless job that needs to be celebrated, so we created the Joy Wall to share messages of encouragement with agency workers. We want to remind them that they are not alone and what they do REALLY matters.

 

Security

Concerned about Security? CarePortal has industry standard security measures in place. See our Security Policy for details.